At NiramoyHub.com, customer satisfaction is important to us. Please read our Refund & Returns Policy carefully before placing an order.
1. Return Eligibility
Due to the nature of our health and wellness products, we generally do not accept returns once a product has been opened or used.
However, you may request a return or replacement if:
- You received the wrong product.
- You received a damaged product.
- The product was defective upon delivery.
- The product was expired at the time of delivery.
To be eligible for a return, the product must:
- Be unused and unopened.
- Be in its original packaging.
- Be reported within 48 hours of receiving the order.
2. Non-Returnable Items
We cannot accept returns for:
- Opened or used products.
- Products damaged due to customer misuse.
- Products returned without their original packaging.
- Orders reported after 48 hours of delivery.
3. Refund Policy
Refunds are available only if:
- We are unable to deliver your confirmed order.
- The ordered product is unavailable after payment (if prepaid).
- A return request has been approved after inspection.
Approved refunds will be processed using the original payment method whenever possible. Processing time may vary depending on the payment provider.
4. Replacement Policy
If you receive a damaged, defective, or incorrect product, we will replace it at no additional cost after verifying your claim.
You may be asked to provide:
- Clear photos of the product.
- Photos of the packaging.
- Your order number.
5. Order Cancellation
Orders may be cancelled before they are shipped.
Once an order has been dispatched to the courier, cancellation may not be possible.
6. Cash on Delivery (COD)
For Cash on Delivery orders:
- Please inspect the package upon delivery whenever possible.
- If you notice visible damage, inform the delivery personnel immediately.
- Refusing an order without a valid reason may affect future order eligibility.
7. Return Shipping
If the return is due to our error (wrong, damaged, or defective product), we will bear the return shipping cost.
If the return is requested for any other approved reason, the customer may be responsible for the return shipping charges.
8. How to Request a Return or Refund
To request a return, replacement, or refund, please contact us with:
- Your Name
- Order Number
- Phone Number
- Reason for the request
- Supporting photos (if applicable)
9. Contact Us
If you have any questions regarding this Refund & Returns Policy, please contact us.
NiramoyHub
Website: https://www.niramoyhub.com
Email: support@niramoyhub.com
Phone: +8801880401484
Business Hours: Saturday – Thursday, 9:00 AM – 11:00 PM (BST)